Add Tenant
Muti-Tenant Management (MSP)
Add Tenant
Step-by-step guide for adding customer tenants to your MSP home tenant
Learn how to add customer tenants to your MSP home tenant using GDAP relationships and Partner Center integration.
Before adding a tenant, ensure you have:
Active GDAP relationship with the customer tenant in Partner Center
Approved delegated admin privileges for Intune management
Customer onboarded through the regular Intune Assistant onboarding process
GDAP Requirement
An active partner-tenant GDAP relationship must be established in Partner Center before you can add the tenant to your MSP account.
Steps to add a tenant
Step 1: Customer Onboarding
First, the customer must complete the standard onboarding process:
Customer initiates onboarding
Customer navigates to Getting Started → Onboarding
Follows the standard onboarding workflow
Completes tenant registration and authentication setup
Backend tenant creation
This process creates the customer record in the backend
Establishes the tenant configuration
Sets up the foundation for MSP management
Customer First
The customer must complete their own onboarding first. This ensures proper tenant setup and creates the necessary backend records.
Step 2: Access MSP Customer Settings
Navigate to your MSP account's customer management area:
Log into your MSP home tenant
Use your primary MSP account credentials
Ensure you're in the correct home tenant context
Access customer settings
Go to Customer Settings under your MSP account
This shows your current managed customer tenants
Step 3: Add New Tenant
Click "Add Tenant" button
Located in the customer settings interface
This opens the tenant addition dialog
Partner Center Integration
The dialog automatically fetches available partner tenants
Shows all tenants where you have active GDAP relationships
Displays tenant information from Partner Center
Select Customer Tenant
Browse the list of available partner tenants
Find the customer tenant you want to add
Click on the desired tenant to select it
Confirm Addition
Review the tenant details
Confirm the GDAP permissions available
Complete the addition process
Simple Process
That's it! Once you click on the tenant, it's automatically added to your MSP account with the available GDAP permissions.
Tenant appears in your MSP dashboard
GDAP permissions are automatically applied
Access verification is performed in the background
Tenant switching becomes available
Cross-tenant operations are enabled
Unified reporting includes the new tenant
Delegated privileges from GDAP are applied
Role-based access follows Partner Center configuration
Security boundaries are automatically enforced
Tenant Not Appearing in Partner Center List
Possible causes:
GDAP relationship not yet active
Customer hasn't approved delegated privileges
Partner Center sync delay
Solutions:
Verify GDAP status in Partner Center
Contact customer to approve pending requests
Wait for Partner Center synchronization (up to 30 minutes)
Access Denied After Adding Tenant
Possible causes:
Insufficient GDAP permissions
Customer revoked delegated privileges
Role assignments not synchronized
Solutions:
Check delegated admin roles in Partner Center
Request additional permissions if needed
Contact customer to verify GDAP approval
Customer Not Found in Backend
Possible causes:
Customer hasn't completed onboarding
Backend synchronization pending
Onboarding process interrupted
Solutions:
Ask customer to complete onboarding first
Wait for backend processing
Retry the add tenant process
Verify GDAP relationship is fully established
Confirm required permissions are approved
Document customer requirements and scope
Select correct tenant from the list
Verify tenant details before confirming
Note available permissions for future reference
Test access to the new tenant
Verify expected functionality is available
Document any limitations based on GDAP roles
Pro Tip
Keep a record of which GDAP roles you have for each customer tenant. This helps troubleshoot permission issues and plan service delivery.
Multi-Tenant Overview
GDAP Setup Guide
Customer Onboarding
Managing MSP Permissions