# License Management

Muti-Tenant Management (MSP)

## License Management

How to add and remove licenses for customer tenants in your MSP environment

## [Tenant License Management](#tenant-license-management)

Learn how to manage licenses for your customer tenants, including adding new licenses and removing existing ones through the customer settings interface.

### [Overview](#overview)

License management allows MSPs to control which features and capabilities are available for each customer tenant. When you add a license, additional permissions may be required through a consent process to ensure proper functionality.

### [Managing Tenant Licenses](#managing-tenant-licenses)

#### [Accessing License Management](#accessing-license-management)

{% stepper %}
{% step %}
Navigate to Customer Settings

* Go to **Customer Settings** in your MSP account
* View your list of managed customer tenants
  {% endstep %}

{% step %}
Access Tenant Actions

* Find the customer tenant you want to manage
* Click on the **Actions** button in the tenant row
* The actions menu will display available options
  {% endstep %}
  {% endstepper %}

![License Management Interface](/files/e1262f48e818eac3d1d5f8f1fb5df59b81cfa86a)

#### [Adding a License](#adding-a-license)

{% stepper %}
{% step %}
Click "Add New License"

* From the actions menu, select **Add New License**
* This opens the license addition dialog

![Add License Dialog](/files/c2bb8816fab5658697916a18acef2910d7dc7167)

In the dialog, you can select the license type to add.
{% endstep %}

{% step %}
Select License Type

* Choose the appropriate license for the customer
* Review the features and capabilities included
* Consider the customer's requirements and usage
  {% endstep %}

{% step %}
Consent Process

* Adding a license may trigger a consent request
* Additional Graph API permissions might be required
* Follow the consent workflow to grant necessary permissions
  {% endstep %}

{% step %}
Confirm Addition

* Review the license details and permissions
* Confirm the license addition
* The license is applied to the customer tenant

![License Added](/files/768892b251d3101e6fa11695e7198ed8fb7cb968) ![License Overview](/files/88bb02823c41c13e7ce201d099552b0ac1c70387)
{% endstep %}
{% endstepper %}

Consent Required

When adding a license, a consent process may be triggered to request the correct permissions needed for the new license features.

#### [Removing a License](#removing-a-license)

In the license management dialog again, you can also remove an existing license.

{% stepper %}
{% step %}
Select License to Remove

* Choose which license to remove from the tenant
* Review the impact of removing the license
* Consider any dependent features or configurations

![Remove License Dialog](/files/11d06e3b19bed41317297b1c85c6b3676d825b71)
{% endstep %}

{% step %}
Confirm Removal

* Understand the consequences of license removal
* Confirm the deletion process
* The license is removed from the customer tenant

![License Removed](/files/aceda065f0fe8e0275f7344f029af5482374588b)

Feature Impact

This action cannot be undone and will remove access to features provided by this license.
{% endstep %}
{% endstepper %}

### [Consent Management Process](#consent-management-process)

#### [When Consent is Required](#when-consent-is-required)

Consent is typically required when:

* **Adding a new license** that requires additional permissions
* **Upgrading license tiers** with expanded capabilities
* **Enabling new features** that need extra Graph API access
* **First-time setup** of advanced functionalities

#### [Consent Workflow](#consent-workflow)

{% stepper %}
{% step %}
Consent Request Triggered

* System identifies required permissions for the new license
* Consent dialog appears with permission details
* Clear explanation of why permissions are needed
  {% endstep %}

{% step %}
Admin Consent Required

* Global Administrator or appropriate admin role needed
* Review of requested permissions and their impact
* Decision to grant or deny the consent request
  {% endstep %}

{% step %}
Permission Activation

* Once consent is granted, permissions are activated
* License features become available immediately
* User can access newly enabled capabilities
  {% endstep %}
  {% endstepper %}

Consent Best Practice

Review the permissions requested during consent carefully. Only grant permissions that are necessary for the intended license features.

### [License Status Indicators](#license-status-indicators)

In the tenants list, license status is indicated with icons:

* **No Consent needed**: - Indicates no license is assigned
* **Consent needed**: - Indicates consent is required for the license

![License Status Icons](/files/73744505639d1f983921ee8921903ab431fd74d1)

#### [Consent license](#consent-license)

If a license requires consent, you will see the red alert icon as show above. To provide consent go to the tenant using the action button and use the Grant Consent button.

![Grant Consent Button](/files/b1ed1575980d2a23231c1027dfb2220a866ef645)

### [Troubleshooting](#troubleshooting)

#### [License Addition Fails](#license-addition-fails)

Possible causes:

* Customer (MSP home tenant) has not the correct license

Solutions:

* Contact the support to verify your license

#### [Consent Process Fails](#consent-process-fails)

Possible causes:

* Admin consent not properly granted
* Permission conflicts with existing setup
* Tenant policy restrictions, its not possible to grant the permissions

Solutions:

* Ensure Global Administrator grants consent
* Review existing permissions for conflicts
* Check tenant conditional access policies

#### [Features Not Available After License Addition](#features-not-available-after-license-addition)

Possible causes:

* Consent not completed successfully
* Permission synchronization delay
* License activation pending

Solutions:

* Complete the consent process if pending
* Wait for permission synchronization (up to 30 minutes)
* Contact support if issues persist

### [Related Documentation](#related-documentation)

* [Permission Overview](/security-and-compliance/needed-permissions.md)
* [MSP Permission Overview](/extensions/msp-support/multi-tenant-permissions.md)
* [Switch Tenants](/extensions/msp-support/switch-tenants.md)
* [Multi-Tenant Overview](/extensions/msp-support/overview.md)

License Flexibility

License management provides flexibility to scale features based on customer needs while maintaining security through proper permission management.

[Multi-Tenant Permissions](/extensions/msp-support/multi-tenant-permissions.md)


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