Tenant License Management

Learn how to manage licenses for your customer tenants, including adding new licenses and removing existing ones through the customer settings interface.

Overview

License management allows MSPs to control which features and capabilities are available for each customer tenant. When you add a license, additional permissions may be required through a consent process to ensure proper functionality.

Managing Tenant Licenses

Accessing License Management

Navigate to Customer Settings
- Go to Customer Settings in your MSP account
- View your list of managed customer tenants
Access Tenant Actions
- Find the customer tenant you want to manage
- Click on the Actions button in the tenant row
- The actions menu will display available options

License Management Interface

Adding a License

Click "Add New License"
- From the actions menu, select Add New License
- This opens the license addition dialog

Add License Dialog

In the dialog, you can select the license type to add.

Select License Type
- Choose the appropriate license for the customer
- Review the features and capabilities included
- Consider the customer's requirements and usage
Consent Process
- Adding a license may trigger a consent request
- Additional Graph API permissions might be required
- Follow the consent workflow to grant necessary permissions
Confirm Addition
- Review the license details and permissions
- Confirm the license addition
- The license is applied to the customer tenant

License Added License Overview

Consent Required

When adding a license, a consent process may be triggered to request the correct permissions needed for the new license features.

Removing a License

In the license management dialog again, you can also remove an existing license.

Select License to Remove
- Choose which license to remove from the tenant
- Review the impact of removing the license
- Consider any dependent features or configurations

Remove License Dialog

Confirm Removal
- Understand the consequences of license removal
- Confirm the deletion process
- The license is removed from the customer tenant

License Removed

Feature Impact

This action cannot be undone and will remove access to features provided by this license.

Consent is typically required when:

Adding a new license that requires additional permissions
Upgrading license tiers with expanded capabilities
Enabling new features that need extra Graph API access
First-time setup of advanced functionalities

Consent Request Triggered
- System identifies required permissions for the new license
- Consent dialog appears with permission details
- Clear explanation of why permissions are needed
Admin Consent Required
- Global Administrator or appropriate admin role needed
- Review of requested permissions and their impact
- Decision to grant or deny the consent request
Permission Activation
- Once consent is granted, permissions are activated
- License features become available immediately
- User can access newly enabled capabilities

Consent Best Practice

Review the permissions requested during consent carefully. Only grant permissions that are necessary for the intended license features.

License Status Indicators

In the tenants list, license status is indicated with icons:

No Consent needed: - Indicates no license is assigned
Consent needed: - Indicates consent is required for the license

License Status Icons

If a license requires consent, you will see the red alert icon as show above. To provide consent go to the tenant using the action button and use the Grant Consent button.

Grant Consent Button